We’re here to help you help your patients.
For immediate Surest provider assistance, here are some helpful resources: Use the Click to Chat feature in the UHC provider portal, access Surest details at the UHC-Surest site, or call Provider Services at 877-842-3210.
Am I in-network with Surest?
If you’re contracted with UnitedHealthcare or Optum Behavioral Health networks, then Surest members are in-network for you.
If you are interested in joining the UHC and Surest network, find out more now.
Provider Resources
https://release-w28-2023--surest-web--livefront.hlx.page/member-id-card
Surest ID cards
See how to find specific information on the Surest member ID card.
https://www.surest.com/providers/member-eligibility
Eligibility and benefits
How to check for Surest member eligibility and plan benefits.
https://release-w28-2023--surest-web--livefront.hlx.page/provider-claims
Claims
How and where to submit claims and check claim status.
https://release-w28-2023--surest-web--livefront.hlx.page/provider-appeals
Claims reconsiderations and appeals
How to submit and navigate the Surest member ID card.
https://www.surest.com/resources/variablecopay-edicompanionguide.pdf
Benefits with variable copays
Notice of how Surest develops variable copays
Common Questions
All claims should be routed to Surest following the instructions on the member ID card.
Electronic claims to: 25463
Paper claims to: Surest PO Box 211758 Eagan, MN 55121
Surest claims cannot be submitted using the UHCprovider.com portal at this time. For an alternative electronic submission option, providers can create an account and submit Surest claims using the clearinghouse Smart Data Solutions. Use this link to create an account.
To check claims status, visit the UnitedHealthcare Provider Portal or click to chat with Surest Provider Services
Check Surest member eligibility at:
UHCprovider.com or click to chat with Surest Provider Services, a 270/271 transaction
Subscriber information is required to access the UHCprovider.com portal and chat.
Surest tries to simplify health care and cut through the confusion by:
- Offering clear, upfront pricing: Members know prices in advance and may be less likely to delay, forego or ration their medical care or medications.
- Providing options: Members can see what’s covered and compare costs between providers. They have the ability to see high-value provider options that may not have been visible before.
- Offering the flexibility to activate coverage if the need arises.
More clarity and a better experience for your patients means less ambiguity for you, the provider:
- Members know what they'll owe, improving the collection process.
- Prices that members see are the prices they pay their providers.
- There’s no need to reconcile claims based on deductibles.
To learn more about how the Surest plan makes choices clearer and insurance easier to understand, visit provider resources.