How to use the Surest member ID card
Our ID cards are designed for optimal ease of use, with at-a-glance details our members and clinical staff need.
Self-funded Surest member ID card
A. Company name
B. Group identification number
C. Subscriber name and covered dependents
D. Member help information
E. Claims submission information and address
F. Applicable provider network
G. Pharmacy benefits provider and information
Additional details:
- Each household receives high-grade plastic cards, shipped USPS Priority, 3-5 business day delivery.
- Additional physical cards are available upon request through Surest Member Services.
- Digital cards are live on the Surest app and website from the effective date through the plan year.
- The ID card mailer includes a welcome letter with Surest registration instructions.
Fully insured Surest member ID card
A. Group identification number
B. Subscriber name and covered dependents
C. Member help information
D. Claims submission information and address
E. Applicable provider network
F. Pharmacy benefits provider and information
Additional details:
- Each household receives high-grade plastic cards, shipped USPS Priority, 3-5 business day delivery.
- Additional physical cards are available upon request through Surest Member Services.
- Digital cards are live on the Surest app and website from the effective date through the plan year.
- The ID card mailer includes a welcome letter with Surest registration instructions.
Provider resources
https://www.surest.com/providers/member-eligibility
Eligibility and Benefits
How to check for Surest member eligibility and plan benefits.
https://release-w28-2023--surest-web--livefront.hlx.page/provider-claims
Claims
How and where to submit claims and check claim status.
https://release-w28-2023--surest-web--livefront.hlx.page/provider-appeals
Claims Reconsiderations and Appeals
How to submit and navigate the Surest member ID card.