Privacy

HIPAA Notice of Privacy Practices

To read more about our privacy practices regarding health and medical information under the Health Insurance Portability and Accountability Act (“HIPAA”), visit our HIPAA Notice of Privacy Practices (pdf).

Application Privacy Policy

This Privacy Policy ("Policy") describes the type of information Bind Benefits, Inc. d/b/a Surest ("Surest") collects from visitors and users through those mobile applications and websites that we operate (each an "Application") and how we use and protect the information we collect. This Policy applies to all visitors and users.

This Policy also describes how we manage and protect both Health Information and Personal Information that you give to us through the Applications, how we use and share that information, and how you may exercise your rights with regard to your Health Information and Personal Information. Please read this carefully.

This Policy also forms a part of the Terms of Use for the Applications. Please review the Terms of Use carefully. If you do not agree with the Policy and the Terms of Use, do not use any of the Applications. Any usage by you of an Application is deemed consent by you to the Terms of Use and the Policy.

Changes to this Policy

We may update this Policy from time to time. Changes apply to the information collected from the date we post the revision, as well as to information we already hold. We encourage you to visit and review this page frequently so you are aware of any changes since your last visit to the web site.

"Health Information" is information that identifies you as a current or former health plan member or a current or former patient that relates to your health or condition, your health care services, payment, or coverage for those services.

Please consult your health plan's Notice of Privacy Practices for a description of its privacy practices and your rights as a health plan member. If your employer is self-insured, please check with your employer for more information about your employer's health plan's privacy practices.

a. Your Personal Information

"Personal information" refers to specific facts that can be used to identify or contact you as an individual. Personal Information includes, for example, your name, home address and phone number, birth date, your gender, email address or other information that is unique to you.

"Personal Information" does not include information that identifies a computer or device used to access this site. (See the section below about "Cookies and other information about your visit.")

We collect your Personal Information through an Application only if you provide it to us.

b. Security of Health Information and Personal Information

We maintain a variety of physical, electronic, and procedural safeguards designed to protect your Health Information and Personal Information and prevent unauthorized access when the information is in our control. However, you should remember that no system can perfectly prevent an unauthorized person from intentionally viewing information while it is in transit over the Internet or via email. Therefore, Surest cannot and does not guarantee the confidentiality or security of information you send to us via the Internet or by email.

c. How Surest Uses and Shares Personal Information

We may use and share your Personal Information obtained through the Applications with our employees, contractors, and others to the extent necessary for the following purposes:

• To allow you to participate in a program you have enrolled in;
• To provide a product or service you have asked for or purchased;
• To send you information you have asked for, such as the cost of additional coverage or of a particular health care service;
• To provide you with information about providers you may be referred to, recommended treatments and associated costs
• To promote our or your health plan's products or services to you, including to inform you of services or options available to you under your health plan;
• To enable you to provide feedback to us on our or your health plan's products and services.

This list of purposes is not all-inclusive and we may revise it from time to time. We will share Personal Information to the extent necessary to comply with a subpoena, court or administrative order, law, rule, regulation, or similar requirement that we believe in good faith legally obligates us to share it.

We may use Personal Information to the extent necessary to protect the Applications, our rights, and to avoid or minimize our liability. For example, we may use Personal Information to identify someone who is using our site for an illegal purpose and disclose it to law enforcement or our attorneys to consider taking legal action.

We may share Personal Information with a new entity that controls us, is under common control with, or that we control as a result of a corporate reorganization, such as a merger, acquisition or spin-off, etc.

d. Cookies and Other Information About Your Visit

We and third parties may use automated means to collection information about you, your computer, or other device used to access, and your use of, the Applications. These automated means include using "cookies" and similar technologies. A cookie is a small text file that is created when someone uses a browser to visit a web site. Cookies are stored on the computer's browser directory or program data subfolder. A cookie is not "Personal Information" because, while it may identify the computer that is being used to visit the site, it does not identify who the visitor is.

Most major websites, including our website, use cookies to help visitors navigate the site more successfully and to provide information about visitors' behavior that help us improve the site, the services, and our marketing programs and to customize the online experience to the user's needs. We may also use this information to tailor advertisements and offers to you, both on our Applications and on other websites.

If you do not want to have cookies placed on your device, you can set your web browser to not accept them, or you can delete them manually. You should remember, however, that disabling cookies may limit your ability to use some features of this website.

We may use analytics and advertising features provided by Google, including Remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. If you would like more information about these practices and to know your choices about not having this information used by ad servers like Google, visit the Network Advertising Initiative. Some ad servers allow you to opt out of anonymous data collection through the use of cookies. To do so, you must opt out of such data collection with each individual site. You can opt out of cookies for several ad servers by visiting the Network Advertising Initiative gateway opt-out site. At that site you can also review the privacy policies of those ad servers.

Note that we do not currently respond to web browser "do not track" or "DNT" signals that you can set through your browser settings. These signals are intended to give website visitors the opportunity to opt out of our collecting of information about the visitors' online activities over time and across third-party websites or online services. However, because there is currently no common definition of what such signals are and no industry-accepted standards for how such signals should be interpreted; we do not promise to abide by DNT signals.

Our servers automatically collect the IP ("Internet Protocol") address of each computer and mobile device that connects to the Applications. An IP address is a series of numerals that is assigned to each computer that accesses the Internet. An IP address is not Personal Information because it identifies only the computer, not the person who is using it. We use IP addresses in aggregate form to help us conduct analytics to understand how our site is being used and how we can better serve visitors.

When you use the Applications, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide us with information on nearby devices, Wi-Fi access points and cell towers.

e. External Links

The Applications may contain links to websites operated by third parties. This Policy applies only to the Applications and not to any third-party site we may link to. Archived link target. is not responsible for and has no control over the privacy policies and practices of third party sites that we link to and we encourage you to read the privacy statements of each and every web site that requests Personal Information from you before you provide any information.

f. Contact Information

Contact us regarding this Policy or related privacy practices. If you believe we or any company associated with us has misused your Information, please contact us immediately.

UnitedHealthcare

Customer Service – Privacy Unit

PO Box 740815

Atlanta, GA 30374-0815

Effective date: August 4, 2017. Revised on: October 3, 2023.